Why users ghost products, and how we find the moment it happens.
Acquiring users is hard, but retaining them is even harder. We all know that great user experience doesn't happen by accident. That's why we help you build one that makes your product's value clear and worth paying for.
Which of these are you dealing with? Pick everything that sounds familiar.
People arrive with an idea of what they'll get. The experience either supports that idea or makes them question it.
“What will I get?”
They leave when they can't picture the result.
“Can I get there?”
They leave when they can't reach the result on their own.
“Was it worth it?”
They leave when the result isn't worth coming back for.
Put in four numbers from your funnel. See how much revenue you leave on the table compared with typical SaaS products.
A focused two-week Sprint, or ongoing help after it.
Bridge the Expectation Gap by aligning your positioning, first value, and upgrade experience into one coherent journey.
We research, design, implement, evaluate and learn together, working alongside your team.
Four products, four different gaps.
PLG expert and behavioral science enthusiast. For 10+ years I've worked with B2B and B2C businesses to improve user experience and build profitable products that don't get ghosted.
Previously at ProductLed. Now I run Ghosted, where I find out why new users don't stick.
Weekly breakdowns of product psychology, UX decisions and growth experiments.
Read past issues at ghosted.club
Real examples of how products shape expectations, introduce value and help users recognize what they've achieved.
+5660 real product screenshots
Interested in improving your product experience or exploring a collaboration? We can talk through your product, how you work, and whether a Sprint, ongoing partnership, or another collaboration makes sense.
Book a free intro→
